Employee: What should I do if I start working for a different employer and I have forgotten my password for the Smartum online service?

If you used to receive electronic Smartum benefits from another employer and your user id is your old employer’s email address, and you have forgotten your password, call our customer service at +358 600 149 88. We will make your new email address your user id.

If you have forgotten your password, you will not receive the password as it will be sent to your old employer’s email address. If you have an existing user id, it is impossible to create a new one, as the user id is based on your social security code. This means that there can only be one user id for each social security code. Call our customer service and we will enter your new employer’s email address into our system.


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