Employee: What should I do if I lose my Smartum payment card?

Your employer can order you a replacement Smartum card, the cost of which is €10 (+ VAT 24% from 1.1.2019 onwards). We will print a new card as soon as the payment is registered at Smartum. The new card will be delivered to you within a week of the payment.

To cancel the old card, you should log on to our online service and go to “Cards” -> “Report missing payment card” to cancel the card.


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