Employer: What should I do if a Smartum payment card is lost?
The employer can order the employee a replacement Smartum card, the cost of which is €10.00 (+ VAT 24 % from 1.1.2019 onwards). We will print a new card as soon as the payment is registered at Smartum. The new card will be delivered to the employee within a week of the payment.
To cancel the old card, the employee should log on to our online service and go to “Management" -> "Company beneficiary search" -> Write the name of the beneficiary or choose from the list -> Click the right name -> Press "Order new payment card".