Employer: What should I do if the name of a Smartum cardholder changes?
If an employee changes their name, they should call our customer service +358 600 149 88 between 8:30 and 16:00, and we will check and update the information. Unfortunately, we are unable to do this via email for security reasons.
After this, the employer can order the employee a new Smartum card, the cost of which is €10.00 (+ VAT 24% from 1.1.2019 onwards). We will print a new card as soon as the payment is registered at Smartum. The new card will be delivered to the employee within a week of the payment.